Novo Smiles

Very kind and helpful staff. Thank you, Dr. Jason and Kiran, for your help.

Same day appointment for a broken retainer. Wonderful staff and very transparent pricing. I appreciate you working me in same day!

I contacted the practice as a new patient to confirm the cost for a check-up and clean and was quoted $120–$180 depending on the extent of cleaning. At my appointment, I received a full 360° head X-ray, bite-wing X-rays, and multiple photos. After seeking a second opinion, I learned that the necessity of the 360° X-ray was questionable, as it exposes patients to high levels of radiation and being a new patient alone is not typically a reason for this procedure. Following the check-up, I was advised that five teeth had cracks and that crowns ($1,700 each) would help prevent further damage. The message was also delivered very matter-of-factly as if I could make a decision on whether to go ahead with $8,500 worth of treatment on the spot. While I was told I could choose to do nothing, I felt the explanation lacked balance and alternative options. The final bill for the check up and clean was $388.80, which was significantly higher than the quoted range. When I raised this, the explanation focused on why the higher amount was justified rather than acknowledging the discrepancy. I also noticed some emphasis on cosmetic treatments during the consultation, which made the experience feel more sales-oriented than expected. After seeking second and third opinions, both confirmed that no immediate treatment was necessary as cracks in teeth are not uncommon, and as there weren’t any other symptoms, the advice I received was perhaps over cautious. Overall, I would have appreciated clearer communication upfront about costs, a more pragmatic discussion of treatment options, and transparency around the necessity of procedures.

I had an excellent experience with the extraction of my front canine teeth. The procedure was completely pain-free, thanks to the skilled and gentle approach of Raina Mitchell and her assistant. From the initial consultation to the post-procedure follow-up, every step was handled professionally and with great care, ensuring I was comfortable throughout and provided detailed aftercare instructions to ensure proper healing. I truly appreciate the exceptional service and support I received. I highly recommend this clinic to anyone seeking painless dental extractions and attentive care! Peter Townsend

Excellent service from first contact (the lovely Kiran) to the very clear Yuen who continues to check in on comfort and satisfaction throughout. Fantastic to get a same day crown organised very quickly and for a reasonable rate. Would highly recommend this.